Elementary Customer Care Team Members:

Jennifer Sweet, Lesslie Sanders, Molly Weger, Bob Biggers

What is Customer Care?

We're all aware of what customer service is when we go to a place of business, but we may not realize that as a school we also have customers, and, in fact, our job depends on them.  As school employees, our "customers" include parents, students, community members and co-workers.

According to Brenda Jean Patrick, Customer Care is to "Treat others the way you want to be treated---if you were walking in their shoes."  Parents must know and feel they are genuinely heard, valued, and an essential part of our school.

Customer Care is going the extra mile for a student, co-worker, parent or community member.   Examples:

• Diffusing a difficult situation
• Calming an upset parent
• Doing a favor
• Going beyond what is expected
• Showing an interest in students' activities
• Handling situations outside of school hours
• Parent contacts

What is the Customer Care Committee?

In 2006, Savoy I.S.D. entered into an agreement with Region 10 to make Customer Care a priority at our school.  It is a three year training program after which we will be audited for our performance.  This Customer Care program will continue to be implemented on an on-going basis.  The committee was appointed by administration to be trained in Customer Care skills.  The committee members are responsible for sharing information with the staff.

What is the purpose of the Customer Care "Employee of the Month" Project?

Customer Care must be a daily consciousness on the part of the staff.  We were given an assignment by Brenda Jean to come up with a project to achieve this goal and document our use of Customer Care on a daily basis.  Therefore, it is important every staff member is involved in this project.

CUSTOMER CARE EMPLOYEE OF THE MONTH PROJECT

Savoy Elementary realizes the power of a positive comment in a child's life.  The customer care committee would like to make the gift of a positive comment our emphasis for this year.  We are suggesting the following program to encourage the staff to make a concentrated effort to ensure parents know what a great bunch of kids we have at Savoy Elementary.

Here's how it will work:

• Write a positive note home, or
• Make a personal phone call to a parent/guardian explicitly for the purpose of bragging on a student.  
• Write the name of the student and the method of contact on an opportunity slip and place it in the Customer Care box by the time clock.
• Fill out one slip for each positive note or phone call.
• Two slips will be drawn each month to determine our Customer Care Employees of the Month.

The Customer Care slips are a way of documenting what we do every day, as per our assignment.  The priority parking place, marked with the CUSTOMER CARE EMPLOYEE OF THE MONTH sign, is a small, but visible, reward to show the community that we at Savoy Elementary make Customer Care a priority, as per our assignment.

Let's make this our most positive year yet.
Customer Care Committee:

Bob Biggers
Lesslie Sanders
Jennifer Sweet
Molly Weger